/get in touch
Where are you based?
ANDERSEN Genève has one Atelier (workshop) in the city center of Geneva and an other one in La Chaux-de-Fonds
Do you have in-house watchmakers?
Svend Andersen and three watchmakers are in Geneva, while Two watchmakers are in La Chaux-de-Fonds working alongside master casemaker Marco Poluzzi
Can I customise a watch?
ANDERSEN Genève made more than 100 Unique Pieces since 1980. Any request is carefully considered with collectors.
How do I order a bespoke watch?
Simply decide on your complication, the design details of your dreams and we are looking forward to request.
How long will I wait for delivery of my watch?
6-12 months. More for Unique Pieces
Will my local watchmaker at home able to work on my Andersen?
Do watches come with a guarantee?
Your ANDERSEN Genève watch is under warranty for a period of 2 years from the date of purchase. All our watches have a two years guarantee
How to contact ANDERSEN Genève
You can contact us through the contact form on www.andersen-geneve.ch/contact
Where are your watches made?
All our watches are developed in Geneva. Then all parts are made between Geneva, La Chaux-de-Fonds with the help of craftsmen and suppliers. Every single part is made in Switzerland.
Can I make an appointment to visit the Atelier?
We are welcoming collectors in Geneva & La Chaux-de-Fonds by appointment only.
Do you sell vintage ANDERSEN Genève timepiece?
We do not have a pre-owned department but we can help you find the vintage ANDERSEN Genève timepiece of your dream. Please send us an e-mail with model & pictures.
How do I obtain a Certificate of Authenticity?
It will be issued only after a physical examination of your watch by our watchmakers in Geneva.
How do I book in a service? What will it cost and how long should I expect it to take?
We have Service Center Partners in Hong Kong, Tokyo, New York, Singapore, Kuala Lumpur. For servicing watches in Europe or Switzerland, we make it in Geneva.
How much does a service cost?
Physical inspection of the piece will be completed by our watchmakers and a repair estimate will be issued for your approval prior to service.
When should I have my ANDERSEN Genève timepiece serviced?
This obviously depends on the way in which you use your watch on a daily basis. However, we would recommend that you entrust your watch to an authorized Service Center every 5 to 7 years.
Why do I need to service my watch?
Your ANDERSEN Genève watch is a rare and precious timepiece. It thus contains mechanical components that require regular cleaning and lubrication, which should be performed every 5 to 7 years.This preserves the longevity of the mechanism.